CUSTOMER SERVICE FOR TOURISM AND HOSPITALITY exposes students to skills required for establishing a specific career path offered through personal and professional development.  Student should be given knowledge and basic understanding on how customer service being established practiced and organized in the hospitality and tourism industry. Students also should be able to demonstrate positive and hospitable attitude that has been practiced in hospitality and tourism industry and how the public sector is responding them.  

Upon completion of this course, students should be able to:  

CLO1- Apply knowledge related to the customer service in tourism and hospitality profession. (C3, PLO1) 

CLO2- Displays effectively skill and techniques of ethic, social etiquette and handling customer complaints in customer service. (P2, PLO3)  

CLO3-Present effectively communication skill of hospitality service culture in tourism and hospitality industry. (A2, PLO4)

The course assessment consists of:  

i.  Continues Assessment (CA) – 50%  ii.  Final Examination (FE) – 50%  

CA including:

Theory Test (2) - 10%

Practical Test  (2) - 20%

Presentation  (2)- 20%